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Sunday
Nov112007

Service Outage

We had a service outage early this morning, Pacific Time (PST).



  1. Our hosting provider, Rackspace, lost power in their Dallas Fort Worth data center for 3 hours.


  2. All of our servers were down for that time.


  3. For
    one hour after the power outage, our gallery -- but not the widgets on your web pages -- was showing errors until the data center and our servers were fully
    back online.




We are fully operational now.  We and Rackspace continue to research the problem.

We're working on a topology that will prevent a single-data center power outage from causing such a problem in the future.

We deeply apologize for this interruption in service.  If you have any additional issues, questions
or concerns, please contact us. 


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