Outage

Widgetbox.com was intermittantly slow or down for periods of time yesterday (Friday Aug 24 2007), from 10am to 3pm PST.

We cannot apologize enough for the service disruption -- it is simply unacceptable.  We know that widgets are integral parts of your sites, a key part of the infrastructure your web presence relies on.

The Cause

The problem stemmed from our recent rapid growth in the number of people getting widgets.  This caused our nightly processing to take longer than previously, such that it overlapped with an unusually high morning spike in traffic.  We have a short term fix in place and will soon roll out a long term fix.  We actually identified the approaching problem an hour before it started affecting site performance, but coming up with a fix was challenging.

Thanks

Widgetbox has experienced amazing growth, and a mind-blowing community has grown up around us since we launched a year ago. You guys are the ones that keep us energized.  You have high standards. You
demand reliability and transparency.  Thanks so much for choosing our service. Please let us know if you have any questions.