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We had a service outage early this morning, Pacific Time (PST).
- Our hosting provider, Rackspace, lost power in their Dallas Fort Worth data center for 3 hours.
- All of our servers were down for that time.
- For
one hour after the power outage, our gallery -- but not the widgets on your web pages -- was showing errors until the data center and our servers were fully
back online.
We are fully operational now. We and Rackspace continue to research the problem.
We're working on a topology that will prevent a single-data center power outage from causing such a problem in the future.
We deeply apologize for this interruption in service. If you have any additional issues, questions
or concerns, please contact us.